Terms and Conditions

General Terms

Welcome to PetGo. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

Services

PetGo provides premium pet care products, veterinary consultations, and related services to pet owners in Mumbai and surrounding areas. We reserve the right to modify or discontinue services at any time.

Ordering Process

When you place an order with us:

• You must provide accurate and complete information
• Orders are subject to availability and acceptance
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice

Payment Methods

We accept various payment methods including:

• Credit and debit cards
• Digital wallets (UPI, Paytm, etc.)
• Cash on delivery (where available)
• Bank transfers

Payment must be completed before order processing begins.

Returns and Refunds

Our return policy includes:

• 30-day return window for unopened products
• Full refund for defective or damaged items
• Exchange available for wrong items delivered
• Perishable items cannot be returned
• Return shipping costs may apply

Delivery

Delivery terms:

• Same-day delivery available in Mumbai
• Standard delivery takes 1-3 business days
• Delivery charges may apply based on location
• We are not responsible for delays due to weather or other circumstances beyond our control

Veterinary Consultations

Our online veterinary consultation service:

• Is for advisory purposes only
• Does not replace in-person veterinary care
• Emergency cases should seek immediate local veterinary attention
• Consultation fees are non-refundable

Limitation of Liability

PetGo's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect or consequential damages
• Pet health issues not directly caused by our products
• Delays in delivery due to external factors
• Misuse of products contrary to instructions

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. PetGo operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws of India. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of PetGo or our licensors. You may not use our intellectual property without written permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

Contact Information

For questions or concerns related to our policies, please contact us at [email protected].

Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.